Account management:

  1. How do I sign up for new account?

 To sign up for a new account on our shopping4pets website, simply follow these steps:

  • Visit our website and locate the  Account option. It is usually located in the top right corner of the page.
  • Click on the "Create Account" link .
  • You will be directed to a registration page where you will need to provide some basic information.
  • Fill in the required fields, which may include your name, email address, password, and any other necessary details.
  • Ensure that you have read and understood our terms and conditions, privacy policy, and any other relevant agreements.
  • Once you have entered all the required information, click on the "Sign Up" or "Create Account" button.
  • A verification email may be sent to the email address you provided during registration. Please check your inbox and follow the instructions to verify your account.
  • After verifying your account, you should be able to log in using your email address and password.

Congratulations! You have successfully signed up for a new account on our website. You can now start browsing and shopping for your desired products. If you have any further questions or encounter any issues during the registration process, please don't hesitate to reach out to our customer support team for assistance at shopping4pets.enquiries@gmail.com

  1. How do I change email address?

 Please reach out to us at shopping4pets.enquiries@gmail.com for any changes to the account email address.

Order and Delivery:

  1. How can I place an order?

To place an order, follow these simple steps:

    • Browse our website and add the desired items to your shopping cart.
    • Proceed to the checkout page.
    • Provide the necessary shipping and billing information.
    • Select your preferred payment method and complete the transaction.
      1. What payment methods do you accept?

      We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Please note that the availability of payment methods may vary depending on your location.

      1. Is it safe to make online payments on your website?

      Yes, we take your security seriously. We employ robust encryption technology and follow industry best practices to ensure the safety of your online transactions. Additionally, we do not store your payment information on our servers.

      Shipping and Deliveries:

      1. Do you offer international shipping?

      Currently, we only ship within Australia. Please stay tuned for future updates.

              7. How much does shipping cost?

          Shipping costs are calculated based on factors such as the weight, size, and destination of the package. The shipping cost will be displayed during the checkout process before you complete your order.

          1. How long will it take to receive my order?

          The delivery time depends on your location and the shipping method chosen. Generally, orders are processed within 24 hours, and delivery can take between 3 to 7 business days for domestic orders. International orders may take longer due to customs clearance and local postal services.

          1. Can I track my order?

          Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the shipping carrier's online tracking system.

          Return and exchange:

          1. What is your return/exchange policy?

          We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of delivery. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.

          1. How do I return or exchange a product?

          To initiate a return or exchange, please follow the instructions provided on our Returns & Exchanges page. You will need to fill out a return/exchange form, pack the item securely, and ship it back to us. Once we receive the returned item, we will process your refund or exchange accordingly.

          1. What should I do if I receive a damaged or defective item?

          If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the situation.

          1. Are there any warranties or guarantees on your products?

          At our company, we have full confidence in the quality of our products and prioritize our customers' peace of mind. We offer comprehensive warranties and guarantees to ensure customer satisfaction. Here are the details regarding our product warranties or guarantees:

          Manufacturer's Warranty: Most of our products are accompanied by a manufacturer's warranty. This warranty assures that the product is free from defects in materials and workmanship during regular use for a specific period. The duration and terms of the warranty may vary depending on the product and its manufacturer. Please consult the product description or packaging for specific warranty information.

          Extended Warranty Options: Certain products may have the option of extended warranty coverage that goes beyond the standard manufacturer's warranty. These extended warranties can be purchased separately and provide extended protection for a specified period. Detailed information about available extended warranty options can be found on the product page or during the checkout process.

          Satisfaction Guarantee: We are dedicated to achieving 100% customer satisfaction. If you find yourself dissatisfied with your purchase, we offer a satisfaction guarantee for a specific period. Under this guarantee, you may qualify for a refund, exchange, or store credit, subject to our return/exchange policy. For more information, please refer to our Returns & Exchanges page.

          Legal Rights: Alongside our warranties and guarantees, your purchase may be safeguarded by consumer rights and statutory warranties provided by Australian consumer laws. These rights may entitle you to remedies such as repair, replacement, or refund in cases of product defects or non-compliance with consumer guarantees. We recommend reading our returns and .

          We strongly recommend reviewing the product descriptions and warranty information provided on each product page to understand the specific warranty or guarantee coverage for that particular item. If you have any questions or require further assistance regarding our warranties or guarantees, our dedicated customer support team is ready to assist you.

          Please bear in mind that warranty or guarantee coverage may differ depending on the product category, brand, and specific terms set by the manufacturer. Rest assured, we are committed to promptly addressing any concerns or issues that may arise, and ensuring a positive customer experience.

          1. Can I cancel my order after it has been placed?

          Please contact our customer support - shopping4pets.enquiries@gmail.com within 48 hours of delivery. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the situation.

          Discounts and Promotions:

          1. Do you offer discounts or promotions?

          Yes, we frequently offer discounts and promotions to provide our customers with special offers and savings. We believe in rewarding our valued customers for their loyalty and support. Here are a few ways you can stay updated on our latest discounts and promotions:

          • Subscribe to our newsletter: Sign up for our newsletter to receive exclusive discounts, promotional offers, and updates on new products. You can find the newsletter subscription form on our website's homepage or during the checkout process.
          • Follow us on social media: Connect with us on our social media platforms (Facebook, Instagram, Twitter, etc.) to stay informed about our latest promotions, flash sales, and limited-time offers. We often share discount codes and special deals exclusively for our social media followers.
          • Check our website for "Promotions" or "Deals": Visit our website's for "Promotions" or "Deals" to explore the current discounts and special offers available. Here, you'll find details about ongoing sales, seasonal promotions, bundle deals, and more.
          • Keep an eye out for email notifications: Occasionally, we may send out targeted emails to specific customer segments with personalized discounts or promotions. Make sure to check your inbox regularly for these special offers.
          Please note that discount and promotion terms and conditions may apply. Some offers may have specific eligibility requirements, expiration dates, or usage limitations. We strive to provide fair and transparent pricing, and we encourage our customers to take advantage of these opportunities to enjoy great savings on our high-quality products.
          For any further inquiries regarding our discounts and promotions, feel free to contact our customer support team, and we'll be happy to assist you.
          1. How can I contact customer support?

          Please reach out to us at shopping4pets.enquiries@gmail.com for any enquiries or support for your orders.

          1. Are the prices on your website inclusive of taxes?
          Shipping costs are calculated based on factors such as the weight, size, and destination of the package. The shipping cost will be displayed during the checkout process before you complete your order.
          In addition to that we charge GST on the products. GST stands for Goods and Services Tax, which is a broad-based consumption tax imposed on most goods and services in Australia. It is a value-added tax (VAT) that is levied at a rate of 10% on the price of goods and services supplied within Australia.